When The Amazon Hub Locker Door Doesn’t Open

You get an email notification that a package has arrived at the Amazon Hub in your apartment complex. You go to the Amazon Hub to scan the barcode or type in the code from your cellphone. You hear a parcel door clicking somewhere in the Amazon Hub. You see an error message on the touchscreen to call a service number for help. What do you do now? I recently went through that at the Amazon Hub in my own apartment complex.

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5 Questions About The Amazon Hub Apartment Locker

The Amazon Hub Apartment Locker came to my apartment complex last year. Like the more familiar Amazon Locker at retail locations, the Amazon Hub provides a place for apartment residents to pick up packages from Amazon and other carriers at their own convenience. Residents don’t have to worry about their packages being stolen from their doorstep. The leasing office can get out of the package business. Amazon saves money on not shipping out replacement products. I will answer five questions that I’ve gotten from readers about the Amazon Hub.

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What Is Hub by Amazon for My Apartment Complex?

You have often heard stories or seen videos of Amazon packages being stolen from a porch by a random package thief walking off the street. That is nothing compared to what goes on inside an apartment complex. The porch is the doorstep to your apartment, the street is your building hallway, and that random package thief is most likely your next door neighbor. And packages disappear all the time.

If your leasing office does accept packages on your behalf, their business hours are often the same as your working hours and you will have to wait until the weekend to pick up your package. Beyond using Amazon Locker for Amazon packages, sending packages to a FedEx or UPS store, and renting a post office box for everything else, there are few alternative solutions for apartment residents.

That’s where the Hub by Amazon comes in.

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