When Your Debit Card Travels To London Without You

Internet CheatIf you want to stay on top of your finances, you need to spend ten minutes every day looking at your account balances. This little habit can help you spot problems before they get out of hand. I got a nasty surprise last week when I found two unauthorized transactions pending on my personal checking account. The timing was terrible. The rent check was coming in and I didn’t have enough in savings to cover it.

I called the toll-free number for my credit union to report the unauthorized transactions and cancel my debit card. I asked the woman assisting me how my debit card could be used if it never left my physical possession. She told me that my debit card information could be copied by a waiter at a restaurant, from a hidden card skimmer at a gas station or a spyware-infected computer watching a legitimate Internet purchase being made.

I haven’t visited any restaurants where the waiter could disappear with my debit card. The gas pump I usually use was down for maintenance several days before the unauthorized transactions appeared. When I came back the following week to get gas, all the gas pumps had inspection stickers from the county weights and measure department. No way to know if that was the source. As for my computers, I run anti-spyware and anti-virus scanners on a regular basis and avoided questionable websites.

The affidavit form to dispute the charges never arrived at my personal email address. I went down to my credit union on Saturday morning to talk to the branch manager. He confirmed that my debit card got cancelled, flagged the unauthorized transactions as being fraudulent, and printed out the affidavit form for me to fill out. I withdrew some cash since the new debit card won’t arrive for two weeks.

An Internet search on the two companies for the unauthorized transactions revealed that they were cosmetics companies, which is a product category that I have little use for. I filled out the “contact us” form to request the identity of the person who placed the orders and threatened to file a police report against the companies if they don’t comply.

The first company based in San Francisco told me that their privacy policies prevented them from revealing the identity of their customers, and, besides, the transaction never went through on their end. The pending hold on my checking account fell off a few days later. I didn’t pursue the matter with them any further.

The second company based in Texas immediately gave up the identity of the customer and refunded the money taken from my checking account. Either I was dealing with an inexperienced business owner or the privacy laws in “no tax / low regs” Texas don’t exist.

The customer (a.k.a., the thief) had my debit card info and street address, used her presumably real name, listed a phone number for a storage rental place in San Francisco (50 miles north of Silicon Valley), and wanted the merchandise shipped to London via FedEx overnight delivery. Didn’t I read something like this in a Stephanie Plum novel?

I wanted to file a police report on the London Police Department website, but forwarded the information to my credit union to handle instead. I didn’t lose any money; my rent check went through. This has been another needless distraction in a long month of needless distractions that have taken me away from writing. Seems like it never ends.

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